Customer Terms for Online Flower Delivery in Orpington

Flowers Orpington – Terms and Conditions for Online Orders

Terms and Conditions for Flowers Orpington

These Terms and Conditions govern the sale of products and services by Flowers Orpington to customers placing orders through our online platform for flower delivery in Orpington. By placing an order, you agree to be bound by these Terms and Conditions. Please read them carefully before submitting your order.

These terms apply to customers located in Orpington and the surrounding areas who make use of our online flower delivery services, including orders placed for delivery to residential, commercial or other addresses within our service area.

1. Definitions

In these Terms and Conditions, unless the context otherwise requires:

"We", "us", and "our" refer to Flowers Orpington.

"You" and "your" refer to the customer placing an order with Flowers Orpington.

"Website" refers to any online platform operated by Flowers Orpington through which you can place orders for flower delivery in Orpington and surrounding areas.

"Products" means flowers, floral arrangements, plants, gifts, and any other items offered for sale by Flowers Orpington.

"Order" means a request by you to purchase Products from Flowers Orpington via our Website or other accepted ordering channels.

2. Service Area and Application of These Terms

Flowers Orpington provides online flower delivery in Orpington and in selected surrounding areas. Our service area may be updated from time to time. Where delivery to a particular postcode or address is unavailable, we will inform you during the order process before payment is completed.

These Terms and Conditions apply to all online orders placed by customers in Orpington and nearby locations that we agree to service. By using our Website to purchase Products, you confirm that you are at least 18 years old and legally capable of entering into a binding contract.

3. The Order Process

3.1 Product selection: You may browse and select Products for online flower delivery in Orpington through our Website. Each Product listing includes a description and price. Images are for illustrative purposes only and actual arrangements may vary due to seasonal availability and florist’s discretion.

3.2 Placing your order: To place an Order, you must select your chosen Products, provide accurate delivery details, select a delivery date (where available), and complete the checkout process. Before submitting your Order, you will have an opportunity to review and amend any details.

3.3 Order confirmation: Once you submit your Order, you will receive an acknowledgement confirming that we have received it. This acknowledgement does not constitute acceptance of your Order. Acceptance of your Order and formation of the contract occur when we dispatch the Products or otherwise confirm acceptance.

3.4 Refusal of orders: We reserve the right to refuse or cancel any Order at our discretion, including where Products are unavailable, where we cannot deliver to the specified address, where there has been an error in pricing or description, or where we suspect fraudulent activity. If we cancel an Order after payment has been taken, we will issue a refund for the amount paid for the cancelled Order.

4. Product Availability and Substitutions

4.1 Availability: All Products are subject to availability. Due to the perishable and seasonal nature of flowers, certain stems or varieties may not always be in stock, particularly for same-day or short notice delivery in Orpington.

4.2 Substitutions: Where specific flowers or items are unavailable, we reserve the right to substitute them with flowers or items of similar colour, style, and equal or higher value. We will always aim to maintain the overall look, theme, and quality of the arrangement.

4.3 Special requests: If you have particular requirements or preferences, you should specify them during the order process. While we will do our best to meet reasonable requests, we cannot guarantee that all requests will be fulfilled, especially where flowers are out of season or unavailable in Orpington at the time of preparation.

5. Prices and Payment

5.1 Prices: All prices for Products are as stated on our Website at the time you place your Order. Prices may change from time to time, but such changes will not affect Orders that have already been accepted.

5.2 VAT and charges: Any applicable taxes or charges will be included in the total price displayed at checkout. Delivery charges will be clearly shown before you complete your Order and may vary depending on delivery location within Orpington and surrounding areas, delivery date, and timing.

5.3 Payment methods: Payment must be made at the time of placing the Order. We accept the payment methods displayed at checkout, which may include debit cards, credit cards, and other approved online payment options. We do not accept cash on delivery for online Orders unless expressly stated during the order process.

5.4 Payment security: All online payments for flower delivery in Orpington are processed using secure payment systems. However, we are not responsible for any loss you may incur if a third party gains unauthorised access to your payment information when using our Website, unless this occurs due to our negligence.

6. Delivery

6.1 Delivery options: Delivery options and timescales will be displayed during the order process. We may offer same-day, next-day or future-date delivery depending on availability and your location within Orpington and its surrounding areas.

6.2 Delivery times: While we make every reasonable effort to deliver within the selected timeframe, delivery times are estimates only and cannot be guaranteed. Delays may occur due to traffic, weather, or other circumstances beyond our control.

6.3 Delivery address: It is your responsibility to ensure that the delivery address and contact details provided are accurate and complete. We will not be liable for late delivery or non-delivery where the address or contact details supplied are incorrect or incomplete.

6.4 Recipient not present: If the recipient is not available at the delivery address, we may leave the flowers in a safe place, with a neighbour, or follow other reasonable delivery instructions you have provided. Where no safe option is available, we may return the Products and attempt to contact you to rearrange delivery. Additional delivery charges may apply for redelivery.

6.5 Risk and ownership: Risk in the Products passes to you when they are delivered to the specified address or left in a safe place according to your instructions. Ownership of the Products passes to you once we have received full payment.

7. Cancellations and Changes

7.1 Your right to cancel: Due to the perishable nature of flowers and floral arrangements, the usual statutory right to cancel under distance selling regulations may not apply once we have begun preparing your Order. However, we will consider cancellation requests on a case-by-case basis.

7.2 Cancellation timeframe: If you wish to cancel or amend your Order, you must contact us as soon as possible. Where feasible, and provided preparation has not commenced, we may be able to cancel the Order or make changes. We cannot guarantee that cancellation or changes will be possible, particularly for same-day or short-notice deliveries in Orpington.

7.3 Refunds on cancellation: Where we agree to cancel an Order before preparation has started, we will issue a refund for the amount you paid, less any non-recoverable payment processing or administrative costs where applicable. Once preparation has begun or delivery is in progress, refunds may not be available.

7.4 Our right to cancel: We may cancel your Order due to circumstances beyond our control, unavailability of key Products, or inability to deliver to your address. In such cases, we will notify you and provide a full refund or, where acceptable, offer a suitable alternative.

8. Quality, Complaints and Returns

8.1 Quality commitment: Flowers Orpington aims to provide high-quality floral arrangements for online flower delivery in Orpington. Flowers are a natural product and their life span will vary. Proper care, including fresh water and suitable conditions, is essential to maintain their freshness.

8.2 Inspecting products: You or the recipient should inspect the Products upon delivery. If you believe that the Products are damaged, of unsatisfactory quality, or not as described, you should notify us as soon as reasonably possible, ideally within 24 hours of delivery, so that we can investigate.

8.3 Complaints: If you are unhappy with your Order, please contact us with your Order details, delivery date, and, where possible, photographs of the Products. We will assess each complaint fairly and may offer a replacement, partial refund, or other remedy where appropriate. Our decision will take into account the nature of the complaint, the condition of the Products, and the time elapsed since delivery.

8.4 Returns: Due to the perishable nature of flowers, we generally do not require the return of Products. However, we may request evidence of the condition of the items at the time of complaint to help us assess the issue.

9. Liability

9.1 Our responsibility: We are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms and Conditions or our failure to use reasonable care and skill. We are not responsible for any loss or damage that is not foreseeable.

9.2 Exclusions: To the fullest extent permitted by law, we will not be liable for any loss of profit, loss of business, business interruption, loss of business opportunity, or any indirect or consequential loss arising out of or in connection with your use of our Website or the purchase of Products.

9.3 Limit of liability: Our total liability to you for any loss or damage arising out of or in connection with your Order shall be limited to the total amount paid by you for that Order.

9.4 Events beyond our control: We will not be liable for any delay or failure to perform our obligations where such delay or failure is due to events beyond our reasonable control, including but not limited to adverse weather, traffic disruptions, strikes, accidents, or supply chain issues.

9.5 Your responsibility: You are responsible for ensuring that the recipient is not allergic to any flowers or plants included in the Products. We are not liable for any allergic reactions unless caused by our negligence or failure to provide information that we have specifically agreed to supply.

10. Use of the Website

10.1 Accuracy of information: We endeavour to ensure that information on our Website is accurate and up to date. However, minor inaccuracies or typographical errors may occur, and we reserve the right to correct such errors without liability.

10.2 Personal information: You are responsible for ensuring that all personal information, including delivery details and payment information, is accurate and kept up to date. Misuse of the Website, including attempting to interfere with its operation or security, is strictly prohibited.

10.3 Intellectual property: All content on the Website, including images, text, and logos, is owned by or licensed to Flowers Orpington and may not be copied, reproduced or used without our permission.

11. Governing Law and Jurisdiction

11.1 Governing law: These Terms and Conditions, and any disputes arising out of or in connection with them, are governed by and construed in accordance with the laws of England and Wales.

11.2 Jurisdiction: You and we agree that the courts of England and Wales will have exclusive jurisdiction to settle any disputes or claims arising out of or in connection with these Terms and Conditions, your use of our Website, or any Orders placed with Flowers Orpington.

12. Changes to These Terms

12.1 Updates: We may update or amend these Terms and Conditions from time to time. Any changes will take effect when posted on our Website and will apply to Orders placed after the date of posting. It is your responsibility to review the Terms and Conditions each time you place an Order.

12.2 Continued use: By continuing to use our Website or placing Orders for flower delivery in Orpington after changes have been made, you are deemed to have accepted the updated Terms and Conditions.

13. General Provisions

13.1 Entire agreement: These Terms and Conditions, together with any order confirmation or communications relating to your Order, constitute the entire agreement between you and Flowers Orpington in relation to your purchase of Products.

13.2 Severability: If any provision of these Terms and Conditions is found to be unlawful, void, or unenforceable, that provision shall be deemed severed from the remaining provisions, which will continue in full force and effect.

13.3 No waiver: No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall be construed as a waiver of that right or remedy.

13.4 Assignment: You may not transfer or assign any of your rights or obligations under these Terms and Conditions without our prior written consent. We may transfer our rights and obligations under these Terms and Conditions to another organisation, provided this does not affect your rights.

By placing an Order with Flowers Orpington for online flower delivery in Orpington or the surrounding areas, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.