At Flowers Orpington, we are dedicated to offering the freshest blooms to households and businesses throughout Orpington and the surrounding areas. Our commitment is to quality and your satisfaction — every bouquet is arranged by our skilled local florists and delivered with care. We stand behind our promise of farm-fresh flowers, ensuring every order meets our highest standards.
If your flowers arrive damaged or in an unsatisfactory condition, we are here to help. On the rare occasion you receive an arrangement that does not reflect our Fresh Flowers Guarantee, please let us know straight away. We ask that you contact us within 24 hours of delivery and provide a photograph of the flowers as received. This helps us to quickly assess and resolve the issue for you.
Your satisfaction is our priority, and we guarantee the freshness of our flowers. All arrangements delivered locally in Orpington are backed by our Freshness Window policy. We guarantee that flowers will stay fresh for at least five days from date of delivery, provided they are cared for according to the care instructions supplied. Should you notice any concerns about your flowers within this period, please reach out to us promptly so our team can assist you.
If your complaint is upheld, you may choose a replacement bouquet or a full refund, based on your preference. We make every effort to resolve any problem as quickly as possible, because your happiness matters to us. In situations of damaged or unsatisfactory flowers, we will arrange for a rapid replacement at a convenient time, or process a refund according to your chosen payment method.
Our team at Flowers Orpington aims for excellence in every customer experience, but if you are less than completely satisfied—whether with your order, our service, or our products—please allow us to address your concerns. To begin the complaints process, get in touch with our customer care team. Please include your order details and, if relevant, a photo showing the issue. We aim to respond to all complaints within 24 hours. Each case is managed confidentially and professionally, with updates provided throughout the process until it’s resolved to your satisfaction.
As a trusted and established local florist, Flowers Orpington proudly serves our local community—residents and businesses alike. Our strong reputation is built on reliability, genuine care, and consistently delivering beautiful, fresh blooms every time. Thank you for choosing us with confidence! If you need clarification or wish to discuss our returns, refunds, or complaints policies further, our friendly team is always ready to help.
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